Refund policy

Our Returns Policy

 

  • Whether you ordered online or purchased in the showroom, our returns policy is the same - you have 14 days to return unused products still in their original packaging for a full refund (this does not apply to custom orders or orders paid by bank transfer we do not accept returns for these orders, all dimensions and photos are provided before purchasing if your order is too big or too small or you’ve just changed your mind we also do not accept returns for these orders).

 

  • Returns must go to our warehouse. We can't accept returns at our showrooms.

 

  • Please hang on to the packaging until you're sure you're happy with your product - returns are much easier if you've still got the boxes and bags it came in!

 

  • If the product(s) are not returned in their original condition with all necessary packaging, we reserve the right to charge for repair or replacement of any product(s) or packaging.

 

  • Unfortunately we cannot accept returns on product(s) that have been specially adapted to suit your requirements, or for products that can void Health & Safety regulations if used e.g. incontinence, bathroom or toilet products. A refund can only be given if the product(s) arrives faulty, damaged or incorrect. For incontinence products a refund can only be granted if you haven't opened the outer packaging/wrapping.

 

All the paperwork you need will have been included with your product, but if it's gone missing you can contact us at sales@mobilityx.co.uk

 

Returns are made by post (arranged by yourself)



Please note that returns will need to be sent to the following address: MobilityX, Unit 6D Charnwood Edge Business Park, Syston Road, Cossington, Leicestershire, LE7 4UZ



You can always contact us for any return question at sales@mobilityx.co.uk.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@mobilityx.co.uk.